I found that WD has a utility to reformat here: WD QUICK Formatter Be very careful to choose the right disk! Do not try to reformat the drive on the mac. Plug in the passport while the windows 8 computer is on.

Hi Donna, Welcome to Microsoft Community and thank you for posting your query. Let’s try installing the WD passport driver in compatibility mode and check if this helps.

I suggest you to install the drivers supplied by the manufacturer any disc or USB which came along with the WD passport drive. • Right-click on the setup file of the driver and select Properties. • Select Compatibility tab. • Check Run this program in Compatibility mode. • Let the driver install and then check the functionality. You can also visit the below link and try updating the driver and check. If the issue still persist, I recommend you to contact WD passport team for further assistance.

Hope this helps. Keep posting us with the status we will be glad to help you. Hey again:) This should give you a good amount of info including how to check the contents of the backup: I would recommend backing up your data with another tool to an external drive just to be on a safe side that you have a current backup of your data. You can try using WD SmartWare: If you have questions for regarding software or anything else feel free to ask:) Captain_WD.

June 15th, 2015 by Tucker Mindrum WD My Passport for Mac Review WD has released a seventh generation of their popular My Passport line of external hard drives. The most notable upgrades with this line are an increase in maximum capacity (3TB), customization options, improved backup capabilities, and a line of models designed specifically for use with Mac OS. This review explores the Mac models, but the other new features are detailed in the new review. This line of drives is more or less just an adaptation of the My Passport Ultra that is optimized for Mac out of the box. The regular My Passport Ultra is compatible with Mac OS after reformatting, but users that know that they will be using a Mac might find this model to be easier. It comes with 256-bit AES encryption for added security, as well as compatibility with Apple Time Machine. Users can run diagnostics and format the My Passport with WD Drive Utilities, but other than that it is a plug and play drive that can be used to transfer and store up to 3TB of data.

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The USB 3.0 port powers the device, so no additional power supply is needed. WD My Passport for Mac carries a street price of $199.99, $99.99, and $69.99 for 3TB, 2TB, and 1TB, respectively. All models carry a 3-year warranty.