Important The latest release of Dynamics 365 App for Outlook, works with Dynamics 365 for Customer Engagement apps version 9.0 or later only. Can not use Dynamics 365 App for Outlook to track emails. Multi-factor authentication with Dynamics 365 App for Outlook is not a supported scenario. People can use Dynamics 365 App for Outlook to tap the power of Dynamics 365 for Customer Engagement while using Outlook on the desktop, web, or tablet.

For example, view information about email or appointment recipients, or link an Outlook email or appointment to a Dynamics 365 for Customer Engagement record such as an opportunity, account, or case. To learn more about what Dynamics 365 App for Outlook offers, see the. Known issues and FAQs For known issues with this version of Dynamics 365 App for Outlook, see the. There are two ways to install Microsoft Office: using a Windows Installer (MSI) version or a Click-to-Run (C2R) version of Office. You might have issues accessing Dynamics 365 for Customer Engagement in the Add-ins area of Outlook if you don't have the necessary updates for your installation version.

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The App for Outlook. Companies will need to start thinking about looking at the new Dynamics 365 App for Outlook – the cloud based Microsoft Exchange Addin (which also will gain some vast improvements in the next release). Dynamics 365 App for Outlook is a lightweight app that can be used to track emails and create new records. For best performance, enable only the minimum required record types ( entities ). It is available as a Microsoft Office add-in.

For more information, see. The Outlook App is not enabled on.

For more information on FAQ's, see. Requirements The following are required to use Dynamics 365 App for Outlook: Email Server • Exchange Server 2013 CU 14 or greater • Exchange Server 2016 • Exchange Online Email Client • Outlook 2016 (MSI) version 16.0.4266.1001 or higher (on Windows 7 or higher client OS with IE 11 installed) • Outlook 2016 (C2R) version 16.0.

Note Support for 2013 versions of Office 365 ProPlus ends February 28, 2017. More information: • Dynamics 365 for Customer Engagement apps version 9.0 or later • Synchronization of incoming email through server-side synchronization. More information: • Dynamics 365 App for Outlook is an Outlook add-in that uses Exchange Web Services (EWS) to interact with Microsoft Exchange. This requires OAuth be enabled on Microsoft Exchange. For more information regarding this dependency, see.

• On Windows clients, Internet Explorer 11 should be installed and enabled but not necessarily the default browser. For more information about this dependency, see. • Required privileges as described below.